Skip to content

BCS Practitioner Certification in Modelling Business Processes (ISEB MBP)

PASS : 93%

Preparation

Classroom Based Training (2 Days)
20-21 June 2013
The Knowledge Academy

Course Syllabus

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling.  The certificate is an optional module in the BCS Business Analysis Diploma.

Course Content

Context for business process modelling

Business systems and IT systems

Definition of a process

Context and detailed approaches

Logical and physical processes

Roles and responsibilities in business process modelling

Process and functional views of an organisation

The organisational view

Stakeholders

Value chain analysis

Systems within an organisation

Scope of processes

Case study – stakeholder identification and value chain analysis

Modelling an organisation

Case study – high-level organisation models

Modelling processes

Approaches to process modelling

Flow charts

Scenario descriptions

Activity diagrams

End-to-end process maps (‘swim lane’ diagrams)

Business events

Business rules

Creating ‘As is’ process models

Case study – identifying business events and constraints

Case study – creating an ‘is’ process map

Analysing tasks

Identifying tasks

Business events

Business rules

Task analysis worksheets

Human aspects of performance

Support required

Standards

Skills

Feedback and consequences

Human performance worksheets

Managing and measuring processes

The role of the manager

Hierarchy of measures

Formal approaches to measurement – Six Sigma

Process improvement and redesign

To be’ process models

Benchmarks

Process problems:

Process disconnects

Handoffs

Delays

Lack of IT support

Process redesign patterns

Creating ‘To be’ process models

Case study – ‘should process maps’

Implementation issues

IT requirements

Organisation design

People issues

Procedure design

Managing change

Case study – implementation

IT support for business processes

Bridging the gap between processes and IT

Defining IT requirements from process models

Course summary and review

Review of concepts and techniques