I help people build digital capability and automate their business.

Quick to grasp new technologies, I’m adept at translating requirements into solutions that engage and empower both in the academy and the workplace.

I’m certified in business analysis, enterprise architecture and IT service management.


Junior Enterprise Architect

Royal Holloway, University of London
September 2020 – present

Providing advice and guidance, requirements definition, solution design and assurance to support the development of digital services and delivery of change projects in accordance with College strategies, roadmaps and architectural standards.

Business Analyst

University of Reading
October 2015 – April 2019

Senior BA establishing a new business analysis service and body of knowledge within a newly formed business change team.  I developed ways of working, templates and toolkits for the team whilst delivering commissions for clients in the library, research, planning and strategy and technology enhanced learning functions including implementing Blackboard Ally and Collaborate.

Senior Business Analyst – Learning, Project SMART

June 2013 – June 2014

Working on a major systems transformation project to replace an aging and bespoke systems landscape with modern, integrated business systems across Finance, Procurement, HR and Learning functions. My role in the team migrating the BBC Academy to the SAP SuccessFactors LMS covered process documentation, functional design, report and interface specification, and testing.

Head of Analysis and Design

Royal Holloway, University of London
July 2011 – November 2012

Leading a hybrid digital product management team to define systems and services for learning, teaching, research and the delivery of professional and support services. I adopted a more agile portfolio management approach using DSDM, directed the management of larger projects using more formal methodologies, and coordinated the procurement of a new finance system.

Business Analyst/Project Manager

Royal Holloway, University of London
May 2008 – June 2011

Building on my work developing library and learning systems I assumed responsibility for service strategy, design and development. As the library and learning portfolio manager in IT I managed the service relationship with academic departments and colleagues across professional services and worked with them to identify and prioritise areas for improvement, plan, and deliver updates to learning management, library and repository systems and services.

Library Systems Officer

Royal Holloway University of London
January 2005 – April 2008

Initially an associate developer for library systems (Ex Libris), I became the lead developer for the University’s learning management systems. I oversaw Royal Holloway’s step into scalable e-learning, implementing Moodle to increase online course availability from 50 to 1,500 courses for a capital spend of less than £10,000. I also implemented Panopto for lecture capture and Equella for content management.

Assistant Executive Secretary

Universities and Colleges Information Systems Association (UCISA)
October 2000 – January 2005

Researching  key information technology trends and developing web services to support senior IT managers in the higher education sector.

IT Specialist

July 1998 – September 2000

As a graduate trainee, I worked on a range of application development projects in the telecommunications, banking and manufacturing industries within a mentored development program.

IT Manager

Marston Digital – Formerly Lindsay Ross International
July 1996 – July 1998

This two-year apprenticeship improved corporate information systems and introduced new electronic publishing services at this rapidly growing SME. I designed, implemented and administrated IT networks, bespoke business applications and cutting-edge web technologies to enable the company to enter new digital markets, improve operational processes and cut estimation times by half.


MSc, Information Science

City University, University of London

Modules on library and information science, information management and policy, digital technologies, information retrieval, data visualisation, information organisation, and resource methods.

Dissertation ‘Inform to Perform’ on sport informatics and the use of information resources and training data by amateur athletes.

Higher Education Diploma, Computing and IT

The Open University

MA, Humanities

The Open University

Dissertation ‘Beyond Broadcasting’ on the changes digital technologies are having on the experience of watching television.

Higher Education Diploma, Sociology

The Open University

BA (Hons), English and History

Queen Mary, University of London

Professional Certifications

  • TOGAF 9 Practitioner (The Open Group);
  • Archimate 2 Foundation (The Open Group);
  • Business Analysis Practice (BCS)
  • Requirements Engineering (BCS)
  • Modelling Business Processes (BCS)
  • IT Project Management (BCS)
  • ITIL 3 Foundation (BCS)
  • Better Business Cases (APMG)