I help people build digital capability, share knowledge and deliver successful, sustainable change.
Quick to grasp new technologies, I’m adept at translating requirements into solutions that engage and empower both in the academy and the workplace.
I’m certified in business analysis, enterprise architecture and IT service management.
Business Analyst, University of Reading
October 2015 – April 2019
Senior BA establishing a new business analysis service and body of knowledge within a newly formed business change team. I developed ways of working, templates and toolkits for the team whilst delivering commissions for clients in the library, research, planning and strategy and technology enhanced learning functions including implementing Blackboard Ally and Collaborate.
Senior Business Analyst – Learning, Project SMART, BBC
June 2013 – June 2014
Working on a major systems transformation project to replace an aging and bespoke systems landscape with modern, integrated business systems across Finance, Procurement, HR and Learning functions. My role in the team migrating the BBC Academy to the SAP SuccessFactors LMS covered process documentation, functional design, report and interface specification, and testing.
Head of Analysis and Design, Royal Holloway, University of London
July 2011 – November 2012
Leading a hybrid digital product management team to define systems and services for learning, teaching, research and the delivery of professional and support services. I adopted a more agile portfolio management approach using DSDM, directed the management of larger projects using more formal methodologies, and coordinated the procurement of a new finance system.
Business Analyst/Project Manager, Royal Holloway, University of London
May 2008 – June 2011
Building on my work developing library and learning systems I assumed responsibility for service strategy, design and development. As the library and learning portfolio manager in IT I managed the service relationship with academic departments and colleagues across professional services and worked with them to identify and prioritise areas for improvement, plan, and deliver updates to learning management, library and repository systems and services.
Library Systems Officer, Royal Holloway University of London
January 2005 – April 2008
Initially an associate developer for library systems (Ex Libris), I became the lead developer for the University’s learning management systems. I oversaw Royal Holloway’s step into scalable e-learning, implementing Moodle to increase online course availability from 50 to 1,500 courses for a capital spend of less than £10,000. I also implemented Panopto for lecture capture and Equella for content management.
Assistant Executive Secretary, Universities and Colleges Information Systems Association (UCISA)
October 2000 – January 2005
Researching key information technology trends and developing web services to support senior IT managers in the higher education sector.
IT Specialist, IBM
July 1998 – September 2000
As a graduate trainee, I worked on a range of application development projects in the telecommunications, banking and manufacturing industries within a mentored development program.
IT Manager, Marston Digital – Formerly Lindsay Ross International
July 1996 – July 1998
This two-year apprenticeship improved corporate information systems and introduced new electronic publishing services at this rapidly growing SME. I designed, implemented and administrated IT networks, bespoke business applications and cutting-edge web technologies to enable the company to enter new digital markets, improve operational processes and cut estimation times by half.
City University, London
MSc, Information Science, Distinction
Modules on library and information science, information management and policy, digital technologies, information retrieval, data visualisation, information organisation, and resource methods.
The Open University
Higher Education Diploma, Computing and IT
The Open University
MA, Humanities, Distinction
The Open University
Higher Education Diploma, Sociology
Queen Mary, University of London
BA (Hons), English and History, 1
- TOGAF 9 Practitioner (The Open Group);
- Archimate 2 Foundation (The Open Group);
- Business Analysis Practice (BCS)
- Requirements Engineering (BCS)
- Modelling Business Processes (BCS)
- IT Project Management (BCS)
- ITIL 3 Foundation (BCS)
- Better Business Cases (APMG)