I provide analysis, architecture and assurance expertise to support system improvement, service innovation and the delivery of successful, sustainable change.
I’m certified in enterprise architecture, business analysis, requirements engineering, process modelling, business case development and service management.
I’ve worked in a range of industry sectors, designing and developing digital information systems and associated services. I’ve been part of cross-functional teams of varying sizes delivering projects with multiple stakeholders and delivery partners. I’m familiar with several project, process and software development methodologies and have experience managing and mentoring staff.
Business Analyst, University of Reading
October 2015 – April 2019
Senior BA establishing a new business analysis service and body of knowledge within a newly formed business change team. Delivered varied commissions for analysis work alongside developing BA and process tool kits aligned with project management, enterprise architecture and service management methods (PRINCE2, TOGAF, ITIL).
Postgraduate Study in Information Science, City University
July 2014 – September 2015
Modules on library and information science, information management and policy, digital technologies, information retrieval, data visualisation, information organisation, and resource methods. Dissertation research on sport informatics and the use of information resources and training data by amateur athletes.
Senior Business Analyst – Learning, Project SMART, BBC
June 2013 – June 2014
Working on a major systems transformation project to replace an aging and bespoke systems landscape with modern, integrated business systems across Finance, Procurement, HR and Learning functions. My role was in the team migrating the BBC Academy to the SAP SuccessFactors LMS.
Head of Analysis and Design, Royal Holloway, University of London
July 2011 – November 2012
Leading a small team of business analysts defining new systems and services to support learning, teaching, research and the delivery of professional and support services.
Business Analyst/Project Manager, Royal Holloway, University of London
May 2008 – June 2011
Generalist change role identifying areas for business improvement, planning and prioritising development roadmaps, defining requirements and helping design appropriate technical solutions. My portfolio covered learning management, library and repository, and identity management systems.
Library Systems Officer, Royal Holloway University of London
January 2005 – April 2008
Analyst programmer developing and maintaining the University’s library and learning management systems (Moodle, Ex Libris Aleph, Metalib and SFX).
Assistant Executive Secretary, Universities and Colleges Information Systems Association (UCISA)
October 2000 – January 2005
Researching key information technology trends and developing web services to support senior IT managers in the higher education sector.
IT Specialist, IBM
July 1998 – September 2000
As a graduate trainee I worked on a range of application development projects in the telecommunications, banking and manufacturing industries within a mentored development program.
IT Manager, Marston Digital – Formerly Lindsay Ross International
July 1996 – July 1998
A DTI funded technology transfer project between City University and a small printing and publishing company. This two-year apprenticeship in applied information technology introduced web technologies, developed new electronic publishing business models, created a company network and intranet for improving internal communication, and presented research papers on leveraging web technology to gain competitive advantage in SMEs at UK and European conferences.
City University, London
Master of Science (MSc), Information Science (Distinction)
The Open University
Higher Education Diploma, Computing and IT
2008 – 2014
The Open University
Master of Arts (MA), Humanities (Distinction)
2002 – 2007
The Open University
Higher Education Diploma, Sociology
2000 – 2002
Queen Mary, University of London
Bachelor of Arts (BA), English and History with First Class Honours
1993 – 1996
- TOGAF 9 Practitioner (The Open Group);
- Archimate 2 Foundation (The Open Group);
- Business Analysis Practice (BCS)
- Requirements Engineering (BCS)
- Modelling Business Processes (BCS)
- IT Project Management (BCS)
- ITIL 3 Foundation (BCS)
- Better Business Cases (APMG)