Over 20 years experience designing business information systems, processes and services in multiple sectors including higher education, financial services, printing/publishing, manufacturing, broadcasting and telecommunications. Full project lifecycle and BA practice leadership/mentorship experience with strong domain knowledge in information management, e-learning, identity and digital content management systems.
- TOGAF 9 Certified, Archimate 2 Foundation, BCS Certified (ISEB) in Business Analysis Practice, Requirements Engineering, Modelling Business Processes and IT Project Management; ITIL v3 Foundation.
- Adaptable analyst with experience of large scale and agile projects negotiating multiple stakeholders and integration partners, matrix management structures and various project, process improvement and software development methodologies.
- Experience leading business change practice including managing team of business analysts and project managers, internal account management across multiple stakeholders, improving IT project governance and business process management maturity and identifying opportunities to introduce lean or agile practice, service oriented architecture (SOA) and enterprise architecture (EA) capability.
- TOGAF 9 Certified (The Open Group);
- Archimate 2 Foundation (the Open Group);
- Business Analysis Practice (BCS)
- Requirements Engineering (BCS)
- Modelling Business Processes (BCS)
- IT Project Management (BCS)
- ITIL 3 Foundation (BCS)
- BCS, The Chartered Institute for IT
- International Institute of Business Analysis (IIBA)
- Association of Enterprise Architects (AEA)
- Chartered Institute of Library and Information Professionals (CILIP)
Skills Framework for the Information Age (SFIA)
Skill | Category | Sub-Category | Code | Level (1-7)
IT Governance, Information Management, Information systems coordination, Information assurance, Information analysis, Information content publishing, Consultancy, Business process improvement, Enterprise and business architecture development, Emerging technology monitoring, Software development process improvement, Solution architecture, Data management, Methods and tools, Project management, Portfolio, programme and project support, Business analysis, Requirements definition and management, Change implementation planning and management, Organisation design and implementation, Stakeholder relationship management, Learning and development management, Professional development, Systems development management, Data analysis, Systems design, Database/repository design, Programming/software development, Information content authoring, Testing, Systems integration, IT management, Application support, Database administration, Service desk and incident management
Specific Methodologies and Frameworks
Methodology | Type | Level (1-7)
Competent: PRINCE2, DSDM
Working: Lean, ITIL
Specific Applications and Information Systems
System | Type | Level (1-7)
Proficient: Moodle, Equella
Working: SAP Successfactors
Specific Modelling and Programming Languages
Language | Type | Level (1-7)
Proficient: UML, BPMN, Archimate
Competent: XML, HTML, CSS
University of Reading
October 2015 – Present
Establishing and developing a new Business Analysis capability within Business Engagement and Transformation, IT Services as part of a recently formed Business Change Team.
Postgraduate Study, Information Science
July 2014 – September 2015
Place on full time MSc Information Science programme at City University, School of Informatics, Department of Library and Information Science (#citylis) – September 2014 entry.
Term 1 papers on research evaluation, information governance and cloud computing, the implications of digitisation for documentation and using mashups and APIs for exposing and embedding catalogue data. Term 2 papers on information retrieval, CIDOC conceptual reference model (CRM), data visualisation of women MPs and an information resource guide for early career business analysts. Dissertation research on sport informatics and the use of information resources and training data by amateur athletes.
Senior Business Analyst – Learning, Project SMART
June 2013 – June 2014
Working on a major systems transformation project to replace an aging and bespoke systems landscape with modern, integrated business systems across Finance, Procurement, HR and Learning. My role as a functional team lead on the learning work stream was to work with business process owners in the BBC Academy and Project Delivery Partners to ensure the BBC’s new learning management system (SAP SuccessFactors) meets specified requirements and processes in order to improve the BBC’s workplace learning and sector-wide training delivery.
Secondary role working on an agile development project to replace the bespoke system the BBC Academy uses for resource and schedule planning.
Key responsibilities include improving processes, systems simplification and integration, detailed requirements engineering, testing and acceptance and acting as a change ambassador for learning and the project as a whole at all levels of the organisation.
November 2012 – June 2013
Sabbatical to get married, go on honeymoon and travel around Australia, New Zealand and the Pacific. On my return I obtained BCS/ISEB certifications in Business Analysis Practice, Requirements Engineering, Modelling Business Processes and IS Project Management.
Head of Analysis and Design
Royal Holloway, University of London
July 2011 – November 2012
I led a small team of business analysts defining new systems and services to support learning, teaching, research and the delivery of professional and support services. I identified areas for business improvement, planned and prioritised IT developments and advised business managers on the strategic use of IT to support the university’s capabilities. I was also responsible for maturing the college’s business analysis practice encouraging the adoption of Enterprise Architecture and Service Oriented Architecture (SOA) where appropriate.
In addition to my management role, I continued to actively work on projects as a business analyst, product manager and project manager. I led a project to simultaneously complete a major upgrade to Moodle 2 and migrate to Windows in a 9 month window and continued to co-ordinate service roadmap planning and delivery for digital content management, enterprise information management and identity and access management services.
Business Analyst/Project Manager
Royal Holloway, University of London
May 2008 – June 2011
Identified areas for business improvement, planned and prioritised development, defined business requirements and helped design appropriate technical solutions on various projects:
Designed and implemented a new platform to store, manage, curate and preserve digital assets throughout the entire content lifecycle preserving collections essential to promote the university’s research output, enabling the introduction of e-admissions, consolidating several legacy systems leading to eventual post-implementation savings of over £100,000 per annum.
Virtual Learning Environments (Moodle, Linux, PHP, Apache)
Continued to manage the ongoing service development roadmap and co-ordinate the virtual team supporting and developing the college’s teaching and learning platform to deliver improvements to the student experience and further increase course capacity and diversity. I also led the introduction of additional versions customised for research and general collaboration to provide additional services with minimal further investment and ongoing management.
Identity and Access Management (OpenAthens, SAML, LDAP, ADLDS, FIM).
Project manager and business analyst on a programme initiated to evolve the organisation from a legacy identity management solution to a range of new federation, directory and provisioning services.
Investigated business process management approaches, tools and standards to support reflective practice within my team and develop the university’s Business Process Management maturity.
Instigated and chaired the formation of a cross-functional information standards working group to improve data integration issues and leverage the value of information assets across the college.
Library Systems Officer
Royal Holloway University of London
January 2005 – April 2008
Technical lead and full software development life cycle management for virtual learning environment (VLE) implementation (Moodle: Linux, HTML, CSS, PHP, Apache) that increased online course availability from 50 to 1,500 courses for a capital spend of less than £10,000.
Assistant Executive Secretary
Universities and Colleges Information Systems Association (UCISA)
Information Technology and Services
October 2000 – January 2005
At an early stage in my career I gained an in depth knowledge of the key IT challenges facing universities by assisting the Executive Secretary in co-ordinating research into key trends and issues and attending UK and European networking events to support senior IT managers in the higher education sector demonstrating an ability to communicate with senior managers from a range of institutions.
I also led the redevelopment of the organisation’s website to make it a dynamic information portal enabling senior IT decision makers to contribute to and consult sector wide data on IT services.
Player and Administrator
Reading Hockey Club, South Hockey, England Hockey
Sport and Leisure
September 2000 – April 2011
During my 20 year hockey career, and particularly my 10 seasons at Reading Hockey Club, I won national and regional league and cup medals, captained both the 1XI in the National League and the development side in the South Regional League and qualified as a Level 1 umpire. I was an administrator not just for my club, where I introduced web, social media and e-commerce for the club and Reading Real Ale and Jazz Festival whilst Communications Secretary, but also for the South Region, where I ran the regional league for several years. I also contributed to the governance of the sport as Board member for South Hockey and Competitions Committee member for England Hockey.
Information Technology and Services
July 1998 – September 2000
As a graduate trainee I worked on a range of application development projects in the telecommunications, banking and manufacturing industries within a mentored development program including placements as a business analyst on major e-banking project, specialising in business rules and language, and the only IBM representative on site during a large scale data migration project for a global manufacturer.
I was invited to graduate assessment centres to present on my career to potential entrants to the IBM UK graduate program and entered the graduate assessor training programme.
Marston Digital – Formerly Lindsay Ross International
Printing and Publishing
July 1996 – July 1998
Employed on a DTI funded technology transfer project between City University and a small printing and publishing company. This two year apprenticeship in applied information technology aimed to improve corporate information systems and introduce new electronic publishing offerings into the service portfolio of this in a rapidly growing SME.
I designed, implemented and administrated network topographies and developed the company’s IT infrastructure moving from a Novell to NT 4.0 based network to allow company to enter new digital markets.
I designed and developed proprietary applications using Microsoft Access and Visual Basic for print estimating, job management and customer relationship management to improve business process management and cut estimation time by half.
I introduced web technologies to develop business models and new revenue streams in electronic publishing and create a company intranet for improving internal communication and presented research papers, co-authored with university staff, on leveraging technology to gain competitive advantage in SMEs at UK and European conferences.
City University, London
Master of Science (MSc), Information Science
The Open University
Higher Education Diploma, Computing and IT
2008 – 2014
The Open University
Master of Arts (MA), Humanities with Distinction
2002 – 2007
The Open University
Higher Education Diploma, Sociology
2000 – 2002
Queen Mary, University of London
Bachelor of Arts (BA), English and History with First Class Honours
1993 – 1996