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Expertise | Experience | Education

Over 20 years experience designing business information systems, processes and services mostly in higher education, but also in industry sectors as diverse as financial services, printing/publishing, manufacturing, broadcasting and telecommunications. Full project lifecycle and BA practice leadership/mentorship experience with strong domain knowledge in information management, e-learning, identity and digital content management systems.


  • TOGAF 9 Certified, Archimate 2 Foundation, BCS Certified (ISEB) in Business Analysis Practice, Requirements Engineering, Modelling Business Processes and IT Project Management; ITIL v3 Foundation.
  • Adaptable analyst with experience of large scale and agile projects negotiating multiple stakeholders and integration partners, matrix management structures and various project, process improvement and software development methodologies.
  • Experience leading business change practice including managing team of business analysts and project managers, internal account management across multiple stakeholders, improving IT project governance and business process management maturity and identifying opportunities to introduce lean or agile practice, service oriented architecture (SOA) and enterprise architecture (EA) capability.


Professional Certifications

  • TOGAF 9 Certified (The Open Group);
  • Archimate 2 Foundation (the Open Group);
  • Business Analysis Practice (BCS)
  • Requirements Engineering (BCS)
  • Modelling Business Processes (BCS)
  • IT Project Management (BCS)
  • ITIL 3 Foundation (BCS)

Professional Memberships


Business Analyst
University of Reading
October 2015 – Present

Senior BA establishing a new business analysis service and body of knowledge within a newly formed business change team. Developing BA methodology and templates aligned with other methodologies (PRINCE2, TOGAF, ITIL). Wrote process review handbook and BA essentials guides. Member of Enterprise Architecture Advisory Board and Integration and IdAM Steering Group. Project work includes: discovery for research information management, electronic management of assessment and shared service management; service design and transition for new module evaluation, virtual classroom and research data file storage services; and defining service design packages and process models for various IT services as part of ITSM CSI.

Postgraduate Study, Information Science
City University
July 2014 – September 2015

Place on full time MSc Information Science programme at City University, School of Informatics, Department of Library and Information Science (#citylis) – September 2014 entry.

Term 1 papers on research evaluation, information governance and cloud computing, the implications of digitisation for documentation and using mashups and APIs for exposing and embedding catalogue data. Term 2 papers on information retrieval, CIDOC conceptual reference model (CRM), data visualisation of women MPs and an information resource guide for early career business analysts. Dissertation research on sport informatics and the use of information resources and training data by amateur athletes.

Senior Business Analyst – Learning, Project SMART
Broadcast Media
June 2013 – June 2014

Working on a major systems transformation project to replace an aging and bespoke systems landscape with modern, integrated business systems across Finance, Procurement, HR and Learning.  My role as a functional team lead on the learning work stream was to work with business process owners in the BBC Academy and Project  Delivery Partners to ensure the BBC’s new learning management system (SAP SuccessFactors) meets specified requirements and processes in order to improve the BBC’s workplace learning and sector-wide training delivery.

Secondary role working on an agile development project to replace the bespoke system the BBC Academy uses for resource and schedule planning.

Key responsibilities include improving processes, systems simplification and integration, detailed requirements engineering, testing and acceptance and acting as a change ambassador for learning and the project as a whole at all levels of the organisation.

Career Break
On Sabbatical
November 2012 – June 2013

Sabbatical to get married, go on honeymoon and travel around Australia, New Zealand and the Pacific. On my return I obtained BCS/ISEB certifications in Business Analysis Practice, Requirements Engineering, Modelling Business Processes and IS Project Management.

Head of Analysis and Design
Royal Holloway, University of London
Higher Education
July 2011 – November 2012

I led a small team of business analysts defining new systems and services to support learning, teaching, research and the delivery of professional and support services. I identified areas for business improvement, planned and prioritised IT developments and advised business managers on the strategic use of IT to support the university’s capabilities. I was also responsible for maturing the college’s business analysis practice encouraging the adoption of Enterprise Architecture and Service Oriented Architecture (SOA) where appropriate.

In addition to my management role, I continued to actively work on projects as a business analyst, product manager and project manager. I led a project to simultaneously complete a major upgrade to Moodle 2 and migrate to Windows in a 9 month window and continued to co-ordinate service roadmap planning and delivery for digital content management, enterprise information management and identity and access management services.

Business Analyst/Project Manager
Royal Holloway, University of London
Higher Education
May 2008 – June 2011

Identified areas for business improvement, planned and prioritised development, defined business requirements and helped design appropriate technical solutions on various projects:

Digital Content Management (Equella, Repository, Persistent URLs, Tomcat, XML, XSLT, Javascript, Dublin Core, LOM, OAI-PMH, Python).

Designed and implemented a new platform to store, manage, curate and preserve digital assets throughout the entire content lifecycle preserving collections essential to promote the university’s research output, enabling the introduction of e-admissions, consolidating several legacy systems leading to eventual post-implementation savings of over £100,000 per annum.

Virtual Learning Environments (Moodle, Linux, PHP, Apache)

Continued to manage the ongoing service development roadmap and co-ordinate the virtual team supporting and developing the college’s teaching and learning platform to deliver improvements to the student experience and further increase course capacity and diversity.

Identity and Access Management (OpenAthens, SAML, ADFS, LDAP, ADLDS).

Project manager and business analyst on a programme initiated to evolve the organisation from a legacy identity management solution to a range of new federation, directory and provisioning services.

Library Systems Officer
Royal Holloway University of London
Higher Education
January 2005 – April 2008

Technical lead and full software development life cycle management for virtual learning environment (VLE) implementation (Moodle: Linux, HTML, CSS, PHP, Apache) that increased online course availability from 50 to 1,500 courses for a capital spend of less than £10,000.

Developer and systems administrator for a range of library and learning related systems including library management system (Aleph), link resolver (SFX), federated search engine (Metalib), reading lists (LORLs).  Key technologies: HTML, CSS, XML, XSLT, PHP, SQL, Javascript, COTS configuration and development, systems administration.

Assistant Executive Secretary
Universities and Colleges Information Systems Association (UCISA)
Information Technology and Services
October 2000 – January 2005

At an early stage in my career I gained an in depth knowledge of the key IT challenges facing universities by assisting the Executive Secretary in co-ordinating research into key trends and issues and attending UK and European networking events to support senior IT managers in the higher education sector demonstrating an ability to communicate with senior managers from a range of institutions.

I also led the redevelopment of the organisation’s website to make it a dynamic information portal enabling senior IT decision makers to contribute to and consult sector wide data on IT services.

Player and Administrator
Reading Hockey Club, South Hockey, England Hockey
Sport and Leisure
September 2000 – April 2011

During my 20 year hockey career, and particularly my 10 seasons at Reading Hockey Club, I won national and regional league and cup medals, captained both the 1XI in the National League and the development side in the South Regional League and qualified as a Level 1 umpire.  I was an administrator not just for my club, where I introduced web, social media and e-commerce for the club and Reading Real Ale and Jazz Festival whilst Communications Secretary, but also for the South Region, where I ran the regional league for several years.  I also contributed to the governance of the sport as Board member for South Hockey and Competitions Committee member for England Hockey.

IT Specialist
Information Technology and Services
July 1998 – September 2000

As a graduate trainee I worked on a range of application development projects in the telecommunications, banking and manufacturing industries within a mentored development program including placements as a business analyst on major e-banking project, specialising in business rules and language, and the only IBM representative on site during a large scale data migration project for a global manufacturer.

I was invited to graduate assessment centres to present on my career to potential entrants to the IBM UK graduate program and entered the graduate assessor training programme.

IT Manager
Marston Digital – Formerly Lindsay Ross International
Printing and Publishing
July 1996 – July 1998

Employed on a DTI funded technology transfer project between City University and a small printing and publishing company. This two year apprenticeship in applied information technology aimed to improve corporate information systems and introduce new electronic publishing offerings into the service portfolio of this in a rapidly growing SME.

I designed, implemented and administrated network topographies and developed the company’s IT infrastructure moving from a Novell to NT 4.0 based network to allow company to enter new digital markets.

I designed and developed proprietary applications using Microsoft Access and Visual Basic for print estimating, job management and customer relationship management to improve business process management and cut estimation time by half.

I introduced web technologies to develop business models and new revenue streams in electronic publishing and create a company intranet for improving internal communication and presented research papers, co-authored with university staff, on leveraging technology to gain competitive advantage in SMEs at UK and European conferences.


City University, London
Master of Science (MSc), Information Science

The Open University
Higher Education Diploma, Computing and IT
2008 – 2014

The Open University
Master of Arts (MA), Humanities with Distinction
2002 – 2007

The Open University
Higher Education Diploma, Sociology
2000 – 2002

Queen Mary, University of London
Bachelor of Arts (BA), English and History with First Class Honours
1993 – 1996